2025 City of Columbia Utilities Survey
We hope this message finds you well. The City of Columbia is committed to improving its services and ensuring that it meets the needs of its community. To assist us in this effort, we have partnered with the ETC Institute to conduct a satisfaction survey of our utility customers.
Your feedback is essential in helping us understand your experience with our services and identify areas where improvements may be needed. The survey is designed to be quick and easy, and your responses will remain confidential. Your input will directly influence the decisions made to enhance the quality of services we offer.
We kindly ask you to take a few minutes to share your thoughts and opinions with us. Your participation will not only help us improve, but it will also ensure that we are meeting your expectations and continuing to serve you in the best possible way.
We deeply appreciate your time and contribution. Should you have any questions about the survey or need assistance, please do not hesitate to contact Sarah Talbert at 573.874.7273.